NATALIA on Feb 1, 2021
My experience making a purchase on swim2000.com was great - no complaints as all. The aquatard I purchased is good, but not great. While the design, fit, and color options are quite nice, and the material is soft and surprisingly stretchy for being 100% polyester, the material is quite thin. The suit is only lined in the chest area, and makes me feel quite exposed. I'd have to either line it myself, or wear another swimsuit underneath, which is disappointing.
AREN on Jan 25, 2021
Trying to return this but cannot get into the site to make this return.
MARCELLA on Jan 23, 2021
By far the BEST company to deal with. The customer service is AMAZING! I have never had a customer service rep say, "Let me figure this out and call you back." (and he DID!!) until now. The turn around time on his resolution was AWESOME!!In the past I have ordered from other companies and been very disappointed. I only shop with Swim2000 now.
SHARI on Jan 21, 2021
Your price was the best I found!
BRADLEY on Jan 19, 2021
Very happy with the fins
CHRISTOPHER on Jan 19, 2021
Purchasing was easy. It's hard to find poly briefs that aren't too stretchy, this one fit the bill.
AUSTIN on Jan 19, 2021
My shipment that I ordered in mid- December still has not delivered. I believe it is lost. Please send a new one or refund me.
ROSETTA on Jan 19, 2021
I ordered suits at the beginning of December which took weeks to ship. One suit was the incorrect size so I shipped it back and have STILL not been credited. Please credit my account. Order 90111615 610.5850900
KERI on Jan 15, 2021
Awesome experience! Will always check this site first before purchasing any swimming gear.
KARA on Jan 15, 2021
We placed our order in November and had not received any communication - until I received a phone (!) call one night. The sales person notified me that the jacket was back ordered. It was a Christmas gift, so we wanted to receive it in time. She quickly gave me other options and updated the order. Gift was promptly shipped and received. Superior service! So refreshing in this day and age. Thank you!
CHELSI on Jan 12, 2021
I was honestly worried at first when I read bad reviews on this website. But it turns out, that this website isnâ€™t as bad as it seems to be despite looking a little sketchy. The item shipped faster than I expected it to, which was a pleasant surprise. I would also like to add that the item was packaged well and pretty safely. The item came in excellent condition. My boyfriend was very happy to have received his gift. I would suggest maybe improving the design of this website because it looks old fashioned, thus looking sketchy.
MARILYNN on Jan 12, 2021
I received this phone msg from your company. I did receive my order and my account was charged so I donâ€™t understand why I received this voice msg asking me to return the call. The aqua gloves I ordered were too big for me so I decided to gift them to a friend. It would be more trouble than they are worth to return. Hello Marilyn my name is Max from swim 2000 I'm calling about an order that you placed way back with us on December 4 for the water to your neoprene _â _â _â _â _ _â _â _â _â _ looks like we did try to ship the order out on 21 December but the credit card declined _â _â _â _â _ wasn't _â _ email that we sent we just got _â _â _â _â _â _ that some of those emails may be getting blocked as a business email and sent to your junk or spam folder if you can please give us a call back our number is 702-696-9290 and we _â _â _â _ need to update the payment information so we can get those gloves shipped out to you as soon as you canâ€¦â€
EDMUND on Dec 27, 2020
I was impressed with how quick customer service got back to me with regards to my order via email. I still haven't received my order from Nov 22 and it's almost January but I'm thinking that's because of USPS and not Swim2000.
LIN on Dec 25, 2020
Had a great experience with my first purchased. Max was able to assist me. Apparently my attempt online was unsuccessful as transaction was not completed. When i called, Max was able to identify why online transaction did not go through. The item ordered still showed on hold for me. By this time, Max advised there was a sale on this item and advised me to reorder and get the current sale price. Needless to say, i was pleased with the customer service provided and the pricing for purchased item. Keep up the good work. And thank you Max!
GREG on Dec 19, 2020
Great shopping experience. I got a quality product well in time for Christmas. Thank you!
JONI on Dec 17, 2020
I have tried 5 different goggles and these are the best! I have had cataract surgery and cannot have anything put pressure on my eyeballs. These goggles fit around my eyes and keep the water out. Very pleased!
PETER on Dec 16, 2020
I bought 3 caps, and one of them had a small hole in it which has gotten bigger every time I put it on. Very disappointing but it wasn't worth my time to send it back
MARY ANN on Dec 5, 2020
THE PARKA WAS EXACTLY WHAT I WANTED AND I HAVE RECEIVED MANY COMPLIMENTS ON IT. I COULD HAVE ORDERED A SMALL RATHER THAN A MEDIUM BUT THE MEDIUM IS SATISFACTORY. THE QUALITY OF THE PARKA IS EXCELLENT.
CATHERINE J on Nov 27, 2020
I ordered one suit but got 2, shipped a week apart. I returned the 2nd suit, but had trouble getting the refund for the 2nd suit after you had received it. This should not have happened. Too much of my time used to return the item to the post office and many phone calls to eventually receive the refund.
MELISSA on Nov 16, 2020
I will NOT order from your company again. I have also informed friends to not purchase from your site, as well. It took nearly a month to receive the merchandise. I had to purchase from another company and still I received the suit from them a week sooner. I also contacted your customer service department and never received a response.
BERNARDO on Nov 11, 2020
I opted to buy from swim2000 due to the broad selection and good pricing. However in this ocasiÃ³n the goggles did not fit me. I could not return them because the shipping costs would make it uneconomic. Next time Iâ€™ll opt for a vendor that offers free returns. Delivery takes way too long also.
SEAN on Nov 6, 2020
My daughter likes better than speedo bullet head, we were going thru one every 1-2 months because she bits down-on & thru the soft mouth piece ... there are no replacement mouth pieces. The finis has a more durable mouth piece. Like the bullet head, the finis has a great head bracket which is a must ... this was a key feature in choosing this item. The tube is smaller than the bullet head which makes it more difficult to breath which is not necessary a bad thing for an advanced competitive ... she has already got use to it. The straps look thin & weird but they do their job and no problem taking on/off and keeping in place. She says the snorkel is makes it easier to do flip turns and less water coming in to the tube. The snorkel is essential piece of equipment in her training group. We are always skeptical of new snorkel products but this is finis after all and it has worked out great for her.
CINDY on Oct 26, 2020
The bag is absolutely beautiful!! the item arrived so fast way before the predicted time. I had a question by the shipping and they responded back so fast. excellent customer service they got the bag on time for my daughters birthday thanks swim2000.
STUART on Oct 22, 2020
I suggest that Swim2000 send an email confirmation of purchase notice as part of the order process.
BARBARA on Oct 22, 2020